خفضنا لك أسعار الشحن، توصيل مجاني من أول 150 جنيه للطلب

Refund policy

Returns
Our items are not eligible for return unless product is defected. If our product did not meet your expectation, please contact us and we will do our best to maintain your satisfaction.

الأطعمة لا يمكن استرجاعها، إلا فقط في حالة وجود عيب بها. لو لم تعجب بمنتجاتنا أو لم تحز رضاك، الرجاء الاتصال وسنبذل قصارى جهدنا لإرضائك.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@namaafoods.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@namaafoods.com and we will do the needed. Please note that charges may apply.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Namaa Foods, Shubramant, GZ, Abo El Nomros, Egypt

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over EGP200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.